Cancellation, Exchange, & Store Credit Policy
Digital Licensing & Instant Delivery
At cosmocheats.com, we provide instantly delivered, premium digital software licenses. Because our intangible products are delivered and activated immediately upon purchase, we do not offer direct cash refunds to the original payment method. By generating and activating your license key, you acknowledge that the digital service has been successfully fulfilled.
Our Customer Guarantee (Exchanges & Credit)
Your satisfaction and software functionality are our top priorities. If your licensed software is genuinely non-functional or defective due to a server-side error or direct coding issue on our end, we are committed to making it right. In these specific instances, you are fully eligible for: an exchange for an alternative software license of equal value, store credit, compensation time added to your active subscription, or exclusive discount offers and bonus credits for future use.
Eligibility For Support & Credit
To claim an exchange or store credit, simply contact our Support Team within 48 hours of your purchase. Please provide a brief explanation of the technical issue so our team can help troubleshoot. If we verify that the software is experiencing an internal error, your compensation will be issued immediately.
Operating Constraints (What Is NOT Covered)
Our software interacts with dynamic third-party applications that are subject to frequent updates. As a user, you assume the operational risks associated with these external environments. Therefore, compensation cannot be issued for: software downtime caused by routine third-party updates, failure to meet minimum system requirements, anti-virus software conflicts, actions or access restrictions placed on your accounts by external platforms, or general non-usage of an active license.
Payment Disputes & Fraud Prevention
We are committed to maintaining a secure marketplace. Initiating a bank chargeback or payment dispute without first contacting our support team to resolve the issue directly violates these terms. To protect against unauthorized transactions, such actions will result in the immediate suspension of your license, removal of your registered device from our network, and the submission of your digital delivery logs to the payment processor to validate the original transaction.
